🚀 Getting started

My workspace has been provisioning for a while

Provisioning is a background job that seeds your categories, creative workspace, platform domain and email webhooks. It normally finishes in under a minute.

If it is taking longer, the job has not failed — it retries with backoff, and the onboarding screen shows the current attempt. Nothing you do in the meantime is lost.

If it has not completed after ten minutes, open a ticket. We can read the job record directly and tell you exactly which step is stuck.

The verification email has not arrived

Check your spam folder first — verification mail from a new sending domain is the most commonly filtered message we send.

You can request a fresh link from the onboarding screen. The platform tracks when a link was last actually sent, so nobody is ever locked out over an email we failed to deliver.

If a second link does not arrive within fifteen minutes, open a ticket with the exact address you signed up with. Typos in the address are the usual cause and we can correct it for you.

Can I change my workspace address?

No. The slug is validated hard at creation and is immutable, because storefront links, feed entries and customer emails go out into the world carrying it.

What you can change is the domain customers see: add your own domain in Settings → Domains and it becomes the primary address. The tenza.app address keeps working as a fallback.