Help centre / Storefront and domains

Storefront and domains

Custom domains, TLS, theming, markets, currencies and the PWA shell.

Full reference for this area: documentation.

My custom domain will not verify

The verification panel checks your DNS live. The two things that cause almost every failure are a proxy in front of the record (turn the proxy off until verification passes) and DNS caching (records can take up to an hour to propagate, occasionally longer).

Do not delete the record and re-add it while waiting β€” that resets propagation. Leave it and re-check.

Your tenza.app address keeps serving the whole time, so your store is never offline during a domain change.

A theme change is not showing up

Storefront pages are server-rendered and cached briefly at the edge with revalidation, so a theme change is live within about a minute β€” there is no build to wait for.

If you are seeing an old version for longer than that, it is almost always the installed PWA shell on your own device. Hard-reload once; the service worker is served with no-store headers so it updates on the next visit.

A visitor is seeing the wrong currency

Currency follows the resolved market, not the browser locale. If a market cannot be determined, your default market applies.

Check that the market you expect is actually enabled in Settings β†’ Markets, and that it has shipping lanes β€” a market with no lane to the product’s origin is not offered at all.

Still stuck?

Open a ticket in this category and it lands with someone who works on it. We can read your logs and job records β€” you do not have to guess at what they say.

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