Help centre
21 answers across seven categories — the questions we are actually asked, with the answers we actually give. For anything specific to your workspace, open a ticket.
Getting started
Creating a workspace, verifying your email, provisioning and your first published product.
Storefront and domains
Custom domains, TLS, theming, markets, currencies and the PWA shell.
Catalog and products
Imports, enrichment, pricing rules, categories and publishing.
Orders and fulfilment
The order lifecycle, the submission queue, tracking, refunds and cancellations.
Suppliers and sourcing
Connections, credentials, verification, health and routing.
Billing and plans
Trials, plan changes, limits, invoices, refunds and cancellation.
Account and security
Sign-in problems, passwords, team roles, invitations and the audit log.
Nothing here matches
Open a ticket. You do not need to be signed in, the form works without JavaScript, and a ticket with no workspace attached is a normal ticket — that case exists precisely for people who cannot get in.