Help centre / Account and security
Sign-in problems, passwords, team roles, invitations and the audit log.
Full reference for this area: documentation.
Request a reset link from /reset. It is valid for one hour and can be used once. We deliberately give the same response whether or not an address has an account, so the page cannot be used to discover who has one.
If the reset email does not arrive, check spam, then open a ticket — you do not need to be signed in to reach support.
Invite them in Settings → Team with one of four roles: owner, admin, staff or viewer. Never share credentials; roles exist so you do not have to.
An invitation holds a seat against your plan from the moment it is sent, and flips to active when the invitee accepts.
Every state-changing admin action is recorded in an append-only audit log with the acting user, the target, the time and the IP. It is written by the request middleware rather than by each endpoint, so nothing can forget to log.
The log is available in your admin and retained for twenty-four months.
Open a ticket in this category and it lands with someone who works on it. We can read your logs and job records — you do not have to guess at what they say.