Help centre / Billing and plans
Trials, plan changes, limits, invoices, refunds and cancellation.
Full reference for this area: documentation.
Limits are enforced at the point of use. The specific action is blocked with an explanation and an upgrade link; the rest of the workspace keeps operating and nothing is deleted.
Order counts exclude cancelled and refunded orders, and exclude demo-store orders entirely. Product counts are published products, not staged ones. Seat counts include pending invitations, because a held seat is a used seat.
Read-only means the workspace status is `past_due` or `cancelled`, or a trial ended without a plan being chosen. Your data is intact and nothing has been deleted.
Settle the payment or choose a plan in Settings → Billing and write access returns immediately — the status is moved by the payment webhook, not by a nightly job.
Duplicate charges and billing errors on our side are always refunded. Annual plans are refunded in full within thirty days of the first charge. Monthly plans are not refunded for partial months, but you keep access to the end of the period.
The full policy is at /legal/refund. Open a ticket in this category with your workspace and the charge date; we answer refund requests within two business days.
Open a ticket in this category and it lands with someone who works on it. We can read your logs and job records — you do not have to guess at what they say.