Legal / Terms of service

Terms of service

Last revised

Draft — not yet reviewed by counsel

This document describes how Tenza actually behaves and is published so you can read it before you commit to anything. It has not been reviewed by a qualified lawyer, so it is not a final contractual instrument and should not be relied on as legal advice. If you need an executed, countersigned version — or you are evaluating Tenza against a procurement or compliance requirement — ask support and we will get the reviewed text to you.

These terms govern your use of the Tenza platform. They are between Tenza and you as the operator of a workspace. They are not the terms between you and your own customers — those are yours to write, and your storefront should publish them.

1. The service

Tenza provides a hosted commerce platform: a storefront, a catalog pipeline, supplier integrations, an order and fulfilment queue, a creative studio, an email platform and analytics. What each plan includes is described on the pricing page and in the billing documentation.

2. Your account

  • You must provide an email address you control and keep it current. It is how we reach you about outages, billing and security.
  • You are responsible for everything done under your workspace by anyone you invite, in any role.
  • You must not share credentials. Invite people instead — roles exist so you do not have to.

3. Your content and your customers

You own your catalog, your customer data, your creative assets and your order history. We process them to operate the service on your behalf; the terms of that processing are in the data processing addendum.

You are the merchant of record for sales made through your storefront. You are responsible for the legality of what you sell, for your own consumer-facing terms, for tax, and for the accuracy of your product claims.

4. Acceptable use

You may not use Tenza to sell items that are illegal in the markets you sell to, to infringe intellectual property, to send unsolicited bulk mail, to attempt to reach another workspace’s data, or to probe or degrade the platform for anyone else.

5. Fees

Subscription fees are charged in advance for the period you select. We take no transaction fee. Payment-processor fees and supplier costs are charged to you directly by those parties. Refund handling is in the refund policy.

6. Availability

We publish live and historical availability for the platform’s components on the status page. Unless you hold a written enterprise agreement that says otherwise, the service is provided without a contractual uptime commitment.

7. Suspension

We may suspend a workspace for non-payment, for a breach of acceptable use, or where continuing to operate it would put other customers at risk. Except where the risk is immediate, we will tell you first and say what would resolve it. Suspension restricts writes; it does not delete your data.

8. Termination and export

You may cancel at any time in Settings → Billing; cancellation takes effect at the end of the paid period. You can export your catalog, customers and order history before or after cancelling. We retain data after termination only as described in the privacy policy.

9. Changes

We may change these terms. For changes that materially reduce your rights we will give notice by email to the workspace owner before they take effect.

10. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees you paid in the twelve months before the claim.

11. Contact

Questions about these terms go to support. Mark the ticket as a billing or legal question and it is routed to someone who can answer it.

Contact

Anything in this document that is unclear, or that you need in a different form, goes to support. Mark the ticket as a legal request.