Getting started

From signup to a live storefront with a first published product.

This section takes a brand-new workspace from nothing to a storefront a customer could buy from. It should take about thirty minutes, most of which is waiting for an import to finish.

Create your workspace

Sign up at /signup with an email you can receive mail at — the verification link is what unlocks write access, and nothing is charged during the trial.

Choose a workspace name. The slug derived from it becomes your address (yourstore.tenza.app) and every admin URL (/admin/yourstore/...). It is validated hard at creation because storefront links go out into the world with it and it cannot be changed afterwards.
Confirm your email. Until you do, the workspace is readable but not writable.
Wait for provisioning. A background job seeds categories, the creative workspace, the platform domain and the email webhooks. The onboarding wizard tells you when it is done rather than showing you an empty admin and letting you assume it is broken.

If provisioning has not completed after a few minutes, the workspace has not failed — the job retries with backoff. The onboarding screen shows the current attempt, and support can read the job record directly.

Connect a supplier

Nothing can be imported until at least one supplier is connected. Open Suppliers → Connect in your admin and follow the flow for the supplier you use. Credentials are stored encrypted and are never returned to the browser after they are saved.

Import your first products

Open Catalog → Import and pick a supplier category.
Start a run. Imports are resumable batches, not one long request, so you can pause and resume without losing progress.
Watch the progress panel. Products land staged — they are in your catalog but not on your storefront.

Set pricing rules before you publish

Publishing a product at its imported cost is the single most common early mistake. Open Catalog → Pricing rules, set a margin floor and a rounding rule, and use the simulator to see the effect on real staged products before anything applies.

Publish

From Catalog → Products, select the staged products you want live and publish them. Publishing is the only action that puts a product on the storefront; imports never do it for you.

Place a test order

Use Orders → Test order to run a complete order through the real pipeline — payment, supplier routing, queueing and tracking — without charging a real card. Read orders and fulfilment before you take real money.

Where to next

Storefront — domains, theming and markets.
Catalog — enrichment, categories and publishing at volume.
Billing — what the trial includes and how limits behave.

Something wrong or missing on this page? Tell us — documentation corrections are treated as bugs.