How can we help?
Most questions already have a written answer. If yours does not, the form below reaches a person who can read your logs — and you do not need to be signed in to use it.
Start with the help centre
Seven categories, each with the answers we give most often.
Getting started
Creating a workspace, verifying your email, provisioning and your first published product.
Storefront and domains
Custom domains, TLS, theming, markets, currencies and the PWA shell.
Catalog and products
Imports, enrichment, pricing rules, categories and publishing.
Orders and fulfilment
The order lifecycle, the submission queue, tracking, refunds and cancellations.
Suppliers and sourcing
Connections, credentials, verification, health and routing.
Billing and plans
Trials, plan changes, limits, invoices, refunds and cancellation.
Account and security
Sign-in problems, passwords, team roles, invitations and the audit log.
Open a ticket
We answer within one business day, and faster for anything marked high. You will get a reference by email — quote it in any reply.
Other ways to check
Status page
If something looks broken platform-wide, check here first — live signals plus ninety days of history.
Documentation
Nine sections. Anything described in the present tense is current behaviour.
Help centre
Shorter, task-shaped answers across all seven categories.